Guest and Club Policies
Effective August 1, 2024
Parental/Legal Guardian Permission Agreement
Parent or Legal Guardian must submit the online consent form for their minor child(ren) visiting Life Time with a Supervising Adult. Parent/Legal Guardian permission via this form is required prior to visit.
Introduction
At Life Time®— Healthy Way of Life ("Life Time," "our" or "we"), we have adopted policies, procedures, rules and regulations ("policies") designed to provide for the safe, enjoyable and healthy use of our premises and events by you-our members and guests.
These policies apply to your conduct on Life Time's premises, which include, but is not limited to, its centers, clubs, facilities, spaces, indoor areas, and all outdoor areas, including its parking lots, sidewalks, turf, outdoor pools, Beach Club, courts and child center play areas ("premises") or any use of Life Time's online, mobile or interactive offerings or websites. These policies also apply to your conduct during our programs, services, products, assessments, training, field trips, events, or other Life Time-sponsored activities on or off the premises ("events").
The health and safety of our members and guests is our highest priority. While our policies are designed to help protect you, Life Time cannot remove all risk or otherwise guarantee or promise that you will not sustain any injuries or damages from viruses, communicable, contagious, or other infectious diseases, or other health hazards associated with your use of Life Time’s premises, facilities, equipment, services, activities, events or products (“Use of Life Time Premises and Services”), including, without limitation, exposure, transmission, infection, illness, sickness, disease or death with respect to COVID-19, its variants and subvariants, and the virus that causes it, SARS-CoV-2 or any other infectious disease. Because our clubs provide opportunities for vigorous higher-intensity exercise, you may experience or encounter more significant respiration than in other locations. To help protect our community, we encourage you to refrain from the Use of Life Time’s Premises and Services if you have symptoms of COVID-19, or any of its variants or subvariants and/or any infectious disease, maintain social/physical distance at all times from others with whom you do not share regular contact, and subject to individual health conditions use a barrier mask within our premises.
These policies supplement those posted or otherwise provided in our premises, on our web or mobile sites or at our events. We may adopt policies applicable to a single center or event. In some instances, the state law, order or guideline may establish different requirements applicable to certain centers or events that may otherwise not be described herein. To the extent of a conflict with other policies, the more restrictive policy applies.
If you violate any of these policies, your membership, premises access, or event participation may be suspended or terminated. Our decision on all questions regarding construction or interpretation of these policies is final.
We may change these policies at any time without notice, in our sole discretion. You may find the most recent version of these policies at www.lifetime.life and/or my.lifetime.life. As a member or guest of Life Time, you are responsible and expected to review and comply with these policies at all times.
All-Center Policies
General Policies
- Accessibility Policy. Life Time is committed to ensuring the accessibility of our centers and websites for people with disabilities. We aim to create an experience that is accessible for everyone. View our accessibility policy.
- Proper Conduct. We strive to uphold a family-oriented environment. As such, we expect proper and respectful conduct on our premises at all times. We do not permit disrespectful conduct toward our members, guests, employees ("Team Members"), vendors, or property, including but not limited to: vulgar, profane, indecent, offensive, hateful, discriminatory, violent, hostile, aggressive, threatening, harassing, stalking, fraudulent, hateful, or other inappropriate conduct or communications.
- Club Etiquette. For the comfort of all members, we ask that you follow our club courtesy guidelines. Explore Life Time Club Etiquette.
- Physical Examination and Health. We strongly encourage you to consult your doctor and have a complete physical examination prior to beginning any new exercise or nutrition program. By using Life Time’s premises, facilities, equipment, services, activities, events or products (“Use of Life Time Premises and Services”), you represent that you are healthy enough to engage safely in the Use of Life Time Premises and Services and are in compliance with all required government agency or department health directives. You acknowledge that Life Time does not provide medical advice.
- Illness, Sickness, Disease, or Infection. If you have any symptoms associated with, or you may have been exposed to a person with, a communicable, contagious or otherwise transferrable or transmissible illness, sickness, disease, or infection, including, but not limited to, COVID-19, it’s variants and subvariants, or the virus that causes it, SARS-CoV-2, or you otherwise pose a health risk to members, guests, team members or the public at large on account of such status, you may not engage in and will immediately remove yourself from the Use of Life Time Premises and Services. All exposed lesions or rashes must be covered with waterproof, adhesive bandages. Life Time reserves the right to limit Use of Life Time Premises and Services due to, including, but not limited to, illness, sickness, disease, infection, exposed lesions or rashes. Furthermore, members and guests must follow all signs, applicable rules or laws, whether posted or not.
- Cleaning. Life Time employs various cleaning, hygiene, disinfecting, and sanitation protocols related to the operation and maintenance of the premises. Life Time protocols are designed to be consistent with CDC guidelines, but there are still dangers, hazards and risks of injury or damage, including, but not limited to, illness, sickness, disease and infection, when engaging in the Use of Life Time Premises and Services. These risks include, but are not limited to, contact with or exposure to other members, team members, guests, or vendors who are ill, sick, or have disease, infection, impairment, or other injury, as well as contact with or exposure to communicable or contagious diseases; infection or infectious agents; pathogens such as viruses, bacteria, fungi, mold or other microorganisms; and other health dangers, hazards and risks that can cause illness, sickness, disease, infection, impairment or other injuries.
- General Hygiene. We expect you to uphold general personal hygiene. Please wash your hands regularly with soap and water for at least 20 seconds and use our hand sanitizer (or your own, if it contains at least 60% alcohol), especially after use of equipment or fixtures. Avoid touching your eyes, nose and mouth with unwashed hands. Also, please refrain from excessive use of scented oils, lotions, colognes, perfumes or other fragrances out of respect for other members with whom may have fragrance or chemical sensitivities or allergies. It is also expected that you refrain from or avoid smelling of smoke or vapors of any kind or other fragrant substances upon entry or use of the premises or at Life Time events.
- Weapons. You may not possess, display, use or distribute weapons of any kind nor use any object designed for other purposes as a weapon to threaten, harass or harm a person on Life Time’s premises or off Life Time’s premises for any Life Time sponsored, endorsed or operated programs, activities, classes, sessions, seminars, workshops, assessments, events, services, amenities, or benefits, for any reason except as otherwise expressly allowed by law.
- Proper Attire. • You must wear proper attire at all times, including shirts and shoes, unless noted in a specific area or as appropriate for a specific activity, program, service, or class. Life Time, in its sole discretion, reserves the right to determine what constitutes proper attire.
- Membership Cards and Check-In. As a member, you may not enter the center without your membership card, whether electronic or physical, which you must present to the front desk prior to entry. Because general access to Life Time's centers varies by dues price, you must have the required access and be in good standing to be granted general access to a center. If you lose your membership card, you may have to pay a fee to replace it. Membership cards are the property of Life Time and need to be returned on your last day of access. To help verify your identity at member check-in; you are required to have your picture taken for your membership. Pictures are not displayed on membership cards.
- Personal Belongings. Small, personal items may be brought to the fitness floor or studio areas in a small cinch-type bag approximately 12" X 16" or smaller in Life Time’s sole discretion. Keep large workout bags, backpacks, coats, outdoor shoes and personal belongings in a locker. Life Time is not liable or responsible for any lost, stolen or damaged property, whether from lockers, vehicles or other locations on the premises. Please inquire in person at the Front Desk for lost articles that may have been found. Phone inquiries regarding lost items are not allowed.
- Lockers. Lockers are available for members and guests to store their belongings in while utilizing Life Time facilities, programs, events and services. Lockers may have a key or combination lock system. You are responsible forkeeping your locker key with you at all times, without exception, including while swimming or showering. Do not leave your locker key unattended at any time, such as by pinning it to a towel. If your locker has a combination lock, you are responsible for remembering your locker number and lock combination. Be sure that your locker is secured before you leave it. You may use our lockers only while you are on the premises; you may not leave any personal belongings in a locker overnight. All items left in lockers overnight will be removed. Do not bring or store any valuables on the premises, including, but not limited to, watches, jewelry or cash. Life Time is not liable or responsible for any lost, stolen or damaged property left in locker(s). Life Time reserves the right to search all of our lockers without notice and in our sole discretion.
- Parking Lot. Do not leave valuables in your vehicle. Be sure your vehicle is locked. We are not liable or responsible for any lost, stolen or damaged property from vehicles nor damage to or theft of the vehicle itself. No overnight parking. Parking limited to members and guests only while using Life Time premises, areas, services, activities, programs, or events. Life Time reserves the right to tow unauthorized vehicles at vehicle owner’s expense. You must obey all vehicle driving and parking laws when using Life Time parking areas and lots. Unsafe driving, including, but not limited to, reckless driving, driving at unsafe speeds, cutting across parking and driving lanes and distracted driving, are prohibited. TO THE MAXIMUM EXTENT PERMITTED BY LAW, LIFE TIME WILL NOT BE LIABLE FOR THE LOSS OR THEFT OF, OR DAMAGE TO, ANY PERSONAL PROPERTY OF YOU OR YOUR GUESTS, INCLUDING WITHOUT LIMITATION ANY ITEMS LEFT IN YOUR VEHICLE(S) OR THE VEHICLE(S) THEMSELVES.
- Equipment. You may not modify any Life Time equipment from its intended use. You may not bring in personal equipment, mechanical or otherwise, unless first approved by Life Time, at our sole discretion, any such approval may be revoked at any time for any reason.
- Parking Lot. Do not leave valuables in your vehicle. Be sure your vehicle is locked. We are not liable or responsible for any lost, stolen or damaged property from vehicles nor damage to or theft of the vehicle itself.
- Locker Rooms. We expect proper etiquette in our locker rooms. You may not spit, sleep or engage in any sexual conduct in our locker rooms. For the comfort of all members and guests, please err on the side of modesty and cover up with a towel or appropriate clothing when using all areas of the locker room. You must dispose of towels in the designated container. No photography or cameras are allowed in any locker room. Our family locker room is for entry and use by LifeSpa patrons or a parent, legal guardian, or responsible adult (such as a nanny, au pair, or grandparent) with small children. Using the Family Locker Room as a pass-through to other areas of the club is strictly prohibited.
- Locker Room & Bathroom Use: Life Time follows all state and local laws and policy on locker room and bathroom use and with regards to a person’s use of our locker rooms and bathrooms based on gender identity. In states and areas that permit use based on gender identity, members and guest may use the locker room and bathroom that correspond to their gender identity. In states and areas that are silent on gender identity, members and guests must use the locker room and bathroom that correspond to the gender identified on their license, ID, or birth certificate. If you are unaware of your state or local laws, please contact your local Life Time club for more information.
- Sauna, Spa and Steam Room. You must wear proper attire and may not shave in, or use in the nude, the sauna, spa, or steam room. You may not pour water on the sauna heater. You may not hang clothes to dry in either the sauna or steam room. You may not work out or wear rubber suits or excessive clothing in the sauna or steam room. Our saunas and steam rooms are considered quiet areas. Mobile phones may not be used to take or place calls while in the sauna or steam room, and when using mobile phones for music or audio apps headphones or earbuds are required.
- Injuries. If you are injured while on Life Time’s premises, please seek immediate assistance from a Life Time Team Member. A Team Member can provide or arrange for appropriate medical assistance. Life Time is not responsible for, nor will we consider reimbursement of member medical costs, including, but not limited to charges a member may incur for emergency response services, ambulance, etc., in the case of a member medical event or emergency that occurs at Life Time’s premises, facilities, Centers, programs, or events including those off its premises.
- Leagues. You may not organize your own informal or formal sports leagues, tournaments, or programs, including but not limited to basketball, tennis, pickleball, racquetball, soccer, or squash leagues. We employ our own Team Members and online tools to facilitate league play at our centers. Life Time retains sole discretion to determine whether a member or guest is engaged in organizing or participating in non-Life Time league play.
- Solicitation. Unless expressly authorized by Life Time Corporate Communications, you may not solicit-whether in person or in writing-any members, guests, or Team Members on the premises or during off-premises events, including but not limited to solicitations for political or religious purposes, media interviews, business opportunities, or competitive products or services.
- Cell Phones and Other Mobile Devices. Cellular phones and other mobile devices may not be used in photographic or video mode in any locker room, rest room, sauna, steam room, LifeSpa massage or service rooms, health clinic, lab space, medi-spa, any private area of the center, pool or surrounding pool area, in the child center or Kid’s Academy or during Life Time’s Camp or Parents Night Out programing. All photos or video taken may not include any other member’s image and/or voice recording unless prior express consent is given. Mobile phones may not be used to take or place calls while in the sauna or steam room. Please use common courtesy when using mobile devices in other areas of the center.
- Photography and Video. Professional and commercial photography and videography on Life Time premises (or at a Life Time sponsored or affiliated event, program, or activity off of Life Time’s premises) is not allowed without the prior express consent of Life Time Corporate Communications. Professional and commercial includes, without limitation, any photography or videography that is taken for personal profit, professional gain, or any other commercial purpose (including, without limitation, photography or videography to market or promote any external program, offering, activity, service, product, or brand, including, without limitation, those that compete with Life Time products or services) and may involve professional set-ups (e.g. professional cameras, professional video cameras, professional equipment (lighting, tripods, etc.), crew) and/or personal devices (e.g., a phone or tablet).
Personal photography and videography is allowed only in public areas of the club (or at a Life Time sponsored or affiliated event, program, or activity off of Life Time’s premises) and is not allowed in any locker room, rest room, sauna, steam room, spa/hot tub, Life Spa massage room, health clinic, lab space, or any other private area of the club and must not be disruptive to others. Personal photography and videography is limited to pictures of yourself and may not include photos, images and/or voice recordings of other members, guests, team members, or third-party workers under any circumstances, except as otherwise allowed below with the prior express consent of the other person. Personal photography and videography for special events and/or services in the child center, pool area and/or other special event spaces that may include other members and/or guests must be pre-approved by management and may require prior express consent from other parties. Personal photography and videography includes any photography or videography taken of yourself with a personal device (e.g. phone or tablet).
You must have prior express consent to take photos and/or videos of any other member, guest, team member, or third-party worker for both professional/commercial and personal photography and videography in any setting.
- Life Time Wireless Network. By accessing the Life Time wireless network, you agree not to use the Life Time wireless network to transmit any material that violates any applicable laws, rules or regulations or to defame, harm or threaten or attempt to harm other persons, businesses or other entities. You also agree not to use our wireless network to transmit any material that infringes any copyright, trademark, patent, trade secret or other proprietary rights of Life Time or any third party. You agree not to violate the security or integrity of our wireless network or to use our network to violate the security or integrity of any other network. Any such acts may result in the termination of your membership and your ability to access our center as well as criminal and civil liabilities. Use of this wireless connection is entirely at your risk and Life Time disclaims all liability for loss of confidential information or damages resulting from that loss. We make no promises, representations or warranties of any kind concerning the suitability or security of this service and specifically disclaim all warranties of fitness for a particular purpose of security. The wireless service is provided “As Is.” You will remain connected to the Life Time wireless network until you disconnect and will connect or be asked to connect automatically upon entry into the Life Time wireless network radius. By using the wireless service, you agree to indemnify us, our officers and agents against all claims, demands, losses, damages, costs and expenses made against or incurred, suffered or sustained arising out of your use of the wireless service and agree that in no event will we be liable for any damages, including but not limited to any direct, indirect, incidental, special or consequential damages arising out of or in connection with your use of or inability to use the wireless service. We may block access or terminate the wireless service at any time and for any reason, and assume no liability for doing so. We may record information about your usage of our network and may use or disclose such information, when appropriate, to comply with the law or to protect the rights, property, or safety of Life Time.
- Food. You may not bring your own food into our Centers, facilities, events, or premises, but, you may bring clear non-alcoholic liquids in closeable, unbreakable bottles. Unless purchased for consumption outside the center, food from our LifeCafe or Bistro must remain in those areas. No outside food or beverage is allowed in the LifeCafe or Bistro. Our LifeCafe and Bistro use peanuts and other products that may cause allergic reactions. Every time you order, please notify the server of any allergies of anyone in your party prior to placing your order.
- Alcohol. You may not consume alcohol on the premises or at events unless it is purchased from or otherwise provided by Life Time , or a third party authorized by Life Time, and only then in designated areas. You must be of legal drinking age and have valid identification to consume alcohol. We card everyone purchasing alcoholic beverages. You may not use, including, but not limited to, our equipment, services, facilities, events or programs while under the influence of alcohol. Alcohol must be consumed responsibly and you assume all risks associated with your consumption. Life Time reserves the right to refuse alcohol service to anyone at any time. Life Time in its sole discretion may suspend or terminate your membership , including but not limited to for excessive consumption of alcohol while on our premises, the purchasing of alcohol for underaged members and/or guests, and/or bringing alcohol into a Life Time Center(s), facility or premises.
- Drugs. You may not use, smell of, possess, or sell any illegal drug on the premises, including but not limited to anabolic steroids or other illegal growth-enhancing substance. You may not smell of or use any cigarette, cigar, vapor or cannabis products or other drug while on Life Time premises. You may not use our equipment, services, facilities, events, or programs while under the influence of illegal drugs. You may not use, , any equipment, facilities, services, programs or events, if, including but not limited to, yourprescription, over-the-counter medication, herbal remedy, caffeinated energy drink or any legal or illegal drug, including alcohol or cannabis products, adversely impacts or influences your ability to safely use our equipment, facilities, or participate in our programming, services or events.
- Smoking. You may not smoke, smell of, chew or use, including, but not limited to, any tobacco or electronic cigarette products, vapor products, or cannabis products (as allowed in certain states) on Life Time's premises including any outdoor areas (e.g., sidewalks or parking lot), or at Life Time's events.
- Animals. You may not bring any animal on the premises unless it is a service animal performing its duties in the care of a person who requires its assistance or is an on-duty law enforcement animal ("exempt animals"). All exempt animals must be licensed (where required by law), vaccinated and have identification tags (where required by law); must remain leashed or caged (where applicable), and under a non-Life Time responsible person's control at all times; and must be removed immediately if it causes a disturbance, interrupts the work of others or poses a health or safety risk. The animal's owner must promptly remove animal waste and is liable for any damage caused by the animal. Animals are not allowed in pools, whirlpools, saunas, spas, steam rooms, or showers.
- Damage to Center. You may not damage the center in any way, including but not limited to any damage to, or theft of, exercise equipment, towels, supplies, or other center property. If you, a guest, minor member, junior member or Additional member, on your membership, damages the center, you are liable and must pay for the damage caused and your membership may be terminated in Life Time’s sole discretion.
- Non-members. Excluding LifeCafe, LifeSpa, LifeClinic, MIORA, and MediSpa, Life Time centers and its programs, services, amenities, benefits, classes, and events, are for members only or guests of members, as permitted by our Guest Policy and any such policies governed by such services. Non-members who wish to use LifeCafe, LifeSpa, LifeClinic, MIORA or MediSpa must sign in or register at the front desk and execute all guest agreements.
Membership Policies
Life Time offers various subscriptions, including, but not limited to memberships that afford access to our premises and services and memberships that provide access to our digital or online resources, including the Life Time app. Our subscriptions, memberships, amenities, center or premise access (in whole or part), benefits, programs, services, classes, and events and their respective Dues and/or Fees, if applicable, whether current or designated in the future, are subject to change or termination at any time and may be subject to separate Dues and/or Fees for usage, availability or access. Life Time retains complete control over all matters affecting or relating to its members or memberships, including but not limited to any separate Dues and/or Fees charged for center or premise access (in whole or part) or online resource access, promotions, or documentation or information that may be required of members or guests such as proof of co-habitation, familial/guardianship status, caregiver or PCA status, nanny or au pair status, age, or residency.
Members:
- Primary Member. The designated Primary Member is typically the person purchasing the membership. The Primary Member may exercise the following rights: cancel the entire membership, change the Monthly Payment Method, add or subtract Additional Members, authorize Club Tab users, correct or update membership information, transfer a Founders or Legacy membership, obtain his or her own membership information, and make payments on the membership.
- Additional Member. All other members other than the Primary Member are considered Additional Members. The classification of an Additional Member may require proof of cohabitation, familial guardianship status, caregiver status, nanny or au pair status, age or residency. Memberships are only permitted to have 1 Additional Member aged 26 years or older.*
- Partner Member: The Partner Member is a single person added to the membership that is over the age of 14.
- Secondary Member(s): a person added to the membership that is not the Partner Member, that is at least 14 years of age and less than 26 years of age and that is the Primary or Partner Member’s child, or child that the Primary or Partner Member is the legal guardian of, in such that the Primary or Partner Member has the right and authority to make decisions concerning the care, custody, and control of, including entering a Membership on their behalf. Memberships may be permitted to have more than 1 Secondary Member.
- Minor Member(s): The Primary or Partner Member’s children or children that the Primary or Partner Member are the legal guardian or authorized adult of, in such that the Primary Member has the right and authority to make decisions concerning the care, custody, and control of, including entering a Membership on their behalf, are considered Minor Members. Minor Members over the age of 3 months, but under the age of 14 are referred to as Junior Members. Junior Members aged 11 are permitted to use the fitness floor and free weight area under the direct supervision of a parent, legal guardian or authorized adult. Junior Members aged 12-13 are permitted to use the fitness floor and free weight area. Direct supervision of Junior Members aged 12-13 by their parent, legal guardian or authorized adult while using the fitness floor and free weight area is recommended but not required. Once a Junior Member reaches the age of 14, they are no longer considered a Junior Member.
- Caregiver: A Caregiver, who is over the age of 18, may be added to a Membership as long as the Membership has at least one Junior Member who is eligible for Life Time Kids Academy or Life Time’s child center. Caregivers must sign a “Caregiver Agreement” in addition to any membership agreements to access Life Time premises.
*Memberships with Caregivers and adult children with whom the Primary or Partner Member is their legal guardian or otherwise legally dependent on, at Life Time’s sole discretion, may be allowed more than one Additional Member over the age of 26. ↩ Go back to asterisk
- Grandparents. Subject to applicable laws, we allow a grandparent, as an authorized adult, to add to their own membership a current member's child or a non-member’s child for whom the grandparent is responsible. Only one membership will be charged for the child's junior or adult membership dues if both the child’s parent or legal guardian and the grandparent have a Life Time membership. If the child’s parent(s) or legal guardian(s) are not Life Time Members the Grandparent’s membership will be charged. We require that both the parent or guardian and the non-parent caretaker sign an agreement related to care of the child in our center and may be required to submit proof of the parties' familial relationship (e.g., a birth certificate) or caregiver status. For more information, visit Account Services at your club.
- Nannies, Caregivers and Au Pairs. Subject to applicable laws, we allow a certified nanny, caregiver, or au pair who is at least 18 years old, to add to their own membership a current member's child for whom the nanny or au pair is responsible. We will charge only one membership for the child's junior or adult membership dues. We require that both the parent or guardian and the non-parent caretaker sign an agreement related to care of the child in our center and submit proof of the parties' employment relationship (e.g., a cancelled check, nanny certification, etc.). For more information, visit Account Services at your club.
- Disabled Members. We welcome disabled members to use our centers. If a disabled member must be accompanied by a non-member assistant or caretaker to reasonably accommodate the member's use of the center, we require both parties to sign an agreement related to such use of the center. For members needing an interpreter or additional information regarding an accommodation, please visit Account Services at your club.
Membership Access:
Center Closure or Access Restrictions. We reserve the right to close or restrict access, without advance notice, to any area of or the entire center or premises for any reason, including, but not limited to, closures or restrictions related to construction, remodeling, repair, or maintenance (whether planned or unplanned), for health or safety reasons, including but not limited to weather, natural disasters, power outages or other failure of electrical or water service; infectious disease presence, outbreak, pandemic or epidemic; medical issues; terroristic activity; active assailant; riots or unrest; a labor dispute, strike or shortage; in compliance with state and local laws or any order, directive or guidance issued or action taken by any regulatory, governmental or law enforcement agency or authority; and/ or other event outside of Life Time’s reasonable control. Updates on such closures may be found on your club's home page on lifetime.life or in the Life Time member mobile app. Your obligation to pay membership Dues and/or Fees is not dependent upon usage, availability, or access to the center or premise and is further subject to your General Terms Agreement.
Certain Spaces or Additional Services. We may restrict access, and/or charge separate Dues and/or Fees for access, to certain areas, programs, services, and activities, in or around a center or premise (such as the pool or aquatic area, whether indoor or outdoor; basketball, tennis, pickleball, racquetball or other courts, exercise studios, lounge areas, or any other space in or around a center or premise).
Multi Center Access Memberships, afford Members general access to Centers based on the prevailing monthly membership dues rates required to gain general access to a given Center through a Standard, Signature, or Premier Multi-Center Access Membership
- Standard Multi-Center Access Memberships. Standard Life Time 1, Life Time 2, Life Time 3 or Life Time 4+ memberships afford general access to Centers.
- Signature Multi-Center Access Memberships. Signature Life Time 1, Life Time 2, Life Time 3 or Life Time 4+ memberships afford general access to Centers plus certain additional products, services, or spaces that would otherwise be accessible only upon payment of additional Dues or Fees (“Signature Benefits”). The currently-available Signature Benefits included are Life Time branded small group training such as GTX, Alpha and UltraFit, complimentary indoor tennis court time, complimentary pickleball court time (excluding the Life Time Sky Club Pickleball Courts), Life Time Greenway Lounge and 1-day early reservations for general classes and childcare, as available per Center. Signature Benefits may not be available at all Centers. See Center for more details. Services such as personal training, Pilates or any other trainer-created or custom service or program are excluded. Life Time may change or adjust Signature Benefits associated with the Signature Membership, in its sole discretion, from time to time and without notice. Signature Benefits may not be available at all Centers, may vary by Center and may be restricted.
- Premier Multi-Center Access Memberships. Premier Life Time 1, Life Time 2, Life Time 3 or Life Time 4+ memberships afford general access to Centers, Signature Benefits, and certain additional products, services or spaces accessible by payment of additional Dues or Fees that are not Signature Benefits within a Signature Membership (“Premier Benefits”). The currently-available Premier Benefits include access to Life Time Sky – New York City pickleball courts (such pickleball court access may require additional Dues and/or Fees). See Center for more details. Services such as personal training, Pilates or any other trainer-created or custom service or program are excluded. Life Time may change or adjust the Premier Benefits associated with the Premier Membership, in its sole discretion, from time to time and without notice. Premier Memberships are not available in all Centers. In addition, Premier Benefits vary by Center and may be restricted.
- Standard, Signature and Premier Multi-Center Access Memberships reflect the number of Members age 14 or older who are included on the Membership (e.g., Standard Life Time 2 or Signature Life Time 2 are memberships with 2 individuals age 14 or older). The total Membership amount paid as Base Dues before tax and excluding Junior Member Dues afford the Members access to the “Primary Center” and other centers that charge the same or lower prevailing Base Dues rate. Centers that charge a higher Base Dues rate are only accessible if the Primary or Partner Member increase the Base Dues to match the Base Dues charged by such center. The centers to which a Member has general access are located on my.lifetime.life under “Account > View All My Clubs.” Center access is at all times subject to the terms of these and our policies, your General Terms Agreement and your Member Usage Agreement.
Junior Member Access:
- Junior Members are members ages 3 months through 13 years. Junior members ages 3 months through 11 years are afforded access to the Child Center/Kids Academy at the club(s) that charge the same or lower prevailing Base Dues rate as your Membership.
- Junior Member Dues vary by club location and are based on the club you have access to with the highest Base Dues rate. If you upgrade your membership in order to access club(s) with a higher Base Dues rate, your Junior Member Dues may be subject to increase.
Other Memberships The following memberships afford Members general access to one (1) or more centers or to one or more specific Life Time locations, services or programs, often on a limited basis, with such access at all times subject to the terms of these policies, your General Terms Agreement, Member Usage Agreement and Digital Membership Terms (if applicable) and may require proof of age or other requirement, if applicable. In addition, Life Time may change or adjust Other Membership access, amenities, services and/or benefits in its sole discretion, from time to time and without notice. Other Membership amenities, services and/or benefits may vary by Club/Center and may be restricted or accessible only upon payment of additional Dues or Fees. Other Memberships are not available at all Life Time Clubs/Centers. See your Club/Center for additional details.
- 26 and Under Club Only provides general access for an individual of at least 12 but less than 27 years of age to a single center. When the member reaches the age of 27, this membership will be automatically converted to the then-available corresponding single member Multi-Center Access Membership (as may be designated by Life Time from time to time) based on the membership type afforded at the applicable Center at the then-prevailing Dues and/or Fees for new individual members at the applicable center. For example, a 26 and Under Club Only membership will currently automatically convert to a Standard Life Time One or, if the applicable club doesn’t offer a Standard Life Time One the 26 and Under Club Only membership will automatically convert to a Signature Life Time One membership.
- 65 and Over Club Only provides general access for an individual at least 65 years of age to a single Center. All Additional Members added to a 65 and Over Club Only membership will be afforded general access to the same single Center. A 65 and Over Club Only membership will convert to a Multi-Center Access membership if the 65+ Primary Member is inactivated on the membership and there isn’t an Additional Member at least 65 years of age on the membership and will be subject to all other membership requirements.
- Club Only provides general access only for an individual to a single center. This membership may be offered in limited markets.
- One-Day Membership provides Signature Membership access only to a single center for one calendar day during business hours for that center. One-Day Memberships may be purchased for a single day or for multiple days. And, subject to certain terms and conditions, Life Time in its discretion may permit members who purchase a One-Day Membership to upgrade to a monthly recurring general access membership. Neither the Experience Life magazine subscription nor the option to purchase an Experience Life subscription at a reduced rate are included in a One-Day Membership.
- Digital Membership Plus Limited Access provides members with access to Life Time Digital Membership benefits, access to my.lifetime.life and limited general access to various Life Time amenities as may be offered by Life Time from time to time in its sole discretion. In no circumstance does this membership afford access beyond the limited scope of the applicable programs, services or amenities afforded by Life Time in connection with this membership. A fifteen dollar ($15) recurring monthly charge will be assessed to maintain a Digital Membership Plus Limited Access. Digital Membership Plus Limited Access content and services may be changed, modified or altered at any time and without notice. Additional terms and conditions apply.
- Limited Access provides our basic access through limited access to a single Life Time Center or multiple Life Time Centers and/or provides limited access to certain areas, spaces, premises, services, limited hours of access, amenities or programs to the extent the terms of the membership explicitly so provide. Life Time, in our sole discretion, may change Limited Access Membership access.
- Medicare Advantage & Supplement Fitness Plan Limited Memberships provide limited access to certain Life Time centers/clubs. Current access hours for Medicare Advantage & Supplemental Fitness Plan Limited Memberships are:
Monday through Friday: 9:30 A.M. – 3:00 P.M.
Saturday: 2:00 P.M. – Close
Sunday: all open hours
Holiday Hours: See center/club for holiday hours.
Additional information regarding Medicare Advantage & Supplement Fitness Plan Limited Memberships may be found by clicking on the following link: https://www.lifetime.life/medicare.html. Medicare Advantage & Supplement Fitness Plan Limited Membership members may elect to purchase additional Signature membership access. Please see your center/club for additional details and pricing. Monthly recurring Dues and/or Fees and cancellation policies apply to Signature membership upgrades. - Limited Access Standard Membership provides limited access to certain Life Time centers/clubs. Current access hours for Limited Standard Memberships are:
Monday through Friday: 9:30 A.M. – 3:00 P.M.
Saturday: 2:00 P.M. – Close;
Sunday: all open hours.
Holiday Hours: See center/club for holiday hours.
- Medicare Advantage & Supplement Fitness Plan Limited Memberships provide limited access to certain Life Time centers/clubs. Current access hours for Medicare Advantage & Supplemental Fitness Plan Limited Memberships are:
18+ Clubs. The following clubs are reserved for Life Time members 18 years of age and above:
- Austin Downtown, 907 W. 5th Street, #201, Austin, TX 78703
- Austin Arboretum, 4210 W. Baker Lane, Austin, TX 787759
Digital Memberships. Life Time or a subsidiary or affiliate of Life Time may offer or make available to members a digital membership that provides health and fitness content and services through digital methods. The digital memberships are subject to the digital membership terms (view digital membership terms), as such terms may be changed, modified or otherwise altered by Life Time or such subsidiary or affiliate of Life Time from time to time, including with respect to any subscription dues or fees for the digital membership. The digital membership terms include a binding arbitration agreement with class action waiver. A fifteen dollar ($15) recurring monthly charge will be assessed to maintain a Digital Membership. Digital Membership content and services may be changed, modified or altered at any time and without notice. Additional terms and conditions apply.
GENERAL ACCESS & LIMITED ACCESS MEMBERSHIP PRICING:*
Standard Multi-Center Access, Signature Multi-Center Access, 26 & Under Club Only, 65 and Over Club Only and Limited Access, Adult and Junior Membership Pricing:*
Please click the following link to view Life Time Membership Pricing for Standard Multi-Center Access, Signature Multi-Center Access, 26 & Under Club Only, 65 and Over Club Only and Limited Access Memberships for Adults & Juniors. Prices vary by location and are subject to change. Please visit or contact the club for additional terms and conditions:
https://locationaccess.lifetime.life
Additional Other Memberships:*
One-Day Membership:* One-Day Membership general access dues prices vary by location and range from $30-$100. Please visit or contact the club for additional terms and conditions.
*MEMBERSHIP PRICING IS SUBJECT TO CHANGE AND CERTAIN SERVICES, PROGRAMS, AMENITIES, OR AREAS WITHIN A CLUB MAY BE RESTRICTED, CONDITIONED, OR OTHERWISE LIMITED BY SPECIFIC TERMS AND CONDITIONS AND/OR SUBJECT TO A SEPARATE OR SUPPLEMENTAL FEE FOR ACCESS OR USE, INCLUDING BUT NOT LIMITED TO, PERSONAL TRAINING, SWIMMING LESSONS, RACQUET SPORTS AND OUTDOOR POOLS. SEE CLUB FOR ADDITIONAL TERMS AND CONDITIONS.↩ Go back to GENERAL ACCESS & Limited Access MEMBERSHIP PRICING ↩ Go back to Standard Multi-Center Access, Signature Multi-Center Access, 26 & Under Club Only, 65 and Over Club Only and Limited Access, Adult and Junior Membership Pricing ↩ Go back to Additional Other Memberships ↩ Go back to One-Day Membership
- Dues Payments. We collect monthly membership dues, including junior dues, and certain other payments (such as recurring payments for services or products) within the first five (5) days of each month (typically on the first business day of each month) or at an additional date designated by you for certain products or services by electronic fund transfer from the designated bank account or credit or debit card on file for your Monthly Payment Method ("Monthly Payment Method"). If we are unable to successfully draft payments from your Monthly Payment Method when due, we will continue to attempt collection thereafter, typically each Monday, Wednesday, and Friday of the subsequent week(s). Life Time may use services made available by card issuers which automatically update your card information and prevent disruptions due to account changes, such as an expired or reissued card. You may opt-out of this service at any time by contacting your center. We are not responsible for overdraft fees. We do not issue regular monthly invoices. Your transaction history (including, but not limited to, recurring and non-recurring charges) may be found on my.lifetime.life under “View Transaction History.” To establish your membership, you must provide a Monthly Payment Method. In special circumstances, however, you may avoid a forthcoming monthly dues electronic funds transfer by providing an alternate method of payment to the center at least three (3) business days prior to the last day of the month. To change your designated dues-paying account, please see the Front Desk or visit my.lifetime.life. Dues, fees, costs and other charges are subject to change by Life Time at any time without notice, unless otherwise required by law. In the event of a change in any amount charged, Life Time may provide any notice required by law by regular mail or by email to the address(es) associated with the membership.
- Fees. Subject to the provisions below and any variation required or permitted by state law, we may charge certain fees to members, including without limitation as set forth in the below Fee Schedule or in each Department Policy section of the Guest and Club Policies, which may be periodically updated in our sole discretion. Fees may vary by season, calendar date, state, service, demand, product, program, benefit, class, event, amenity, center, premise, center or premise area (such as the pool or aquatic area, whether indoor or outdoor; basketball, tennis, racquetball or other courts; exercise studios; or any other space in or around a center or premise) or payment frequency, whether recurring or non-recurring.
- Life Time Fee Schedule
Life Time’s fees are charged to the financial account associated with the Monthly Payment Method on file for dues payments within four (4) business days of a membership change. - Member Add-On
- Add an Additional Member: Add-On Fee* and $10 Service Fee
- Add a Junior Member: $10 Service Fee
*Fee varies by center location
- Member Downgrade
- Downgrade a Member: $10 Service Fee
- Access Change
- Adding access to a club or clubs: $10 Service Fee
- Downgrading access from a club or clubs: $10 Service Fee
- Other Fees
- Late Payment: $10; Except $0 in AZ & $5 in MD
- Invalid Payment - Dishonored Check: $20
- Membership Card Replacement: $5
- Lost Locker Key: $40
- Credit Card Surcharge: Unless otherwise prohibited by law, a credit card surcharge of 2.5% is imposed on all recurring credit card transactions to your monthly payment method on file, which is not greater than our cost of acceptance for all states except Colorado. In Colorado a credit card surcharge of 2.0% is imposed on all recurring credit card transactions to your monthly payment method on file, which is not greater than our cost of acceptance. We do not currently surcharge transactions using a ClubTab Account or at various points of sale within a club or online. We do not surcharge debit cards.
- Beach Club Access Fee: A per new general access Member or reactivated on-hold general access Member (established on or after the effective date of Outdoor Pool Access for each pool season, as applicable) one-time seasonal fee or Guest daily fee for Beach Club Access to participating Life Time Center’s outdoor pool or aquatic areas. Beach Club Access Fees range between $35 and $250 for adult Members (“Beach Club Access Adult” age 13+), $25 and $150 for Junior Members (“Beach Club Access Junior(s)” ages 1-13) and adult Guest’s (“Beach Club Access Adult Guest (s)” age 13+) and Junior Guest’s (“Beach Club Access Junior Guest(s)” ages 1-13) Beach Club Access Fees range between zero dollars and $100 from the start of the season (Additional details found within the “Beach Club Access Fee” section below. May be subject to separate terms and conditions with Life Time. Beach Club Access Fees may vary by Center/club and Life Time reserves the right to update Beach Club Access Fees at any time and without notice. Beach Club Access may be restricted and/or additional fees may be charged for certain outdoor pool or aquatic area amenities, products, services, or spaces (such as the cabanas))
- Racquet Sport Court Reservation & Other Fees: Life Time may charge fees to reserve racquet courts, late cancellation fees and/or other fees, including but not limited to, racquet sport programming fees (“Racquet Fees”). Racquet Fees, programming, and court access vary by club/Center, may be restricted and may be subject to separate terms and conditions with Life Time. See your club/center for additional details.
- Experience Life Magazine Subscription: Life Time members may receive a print and/or digital subscription to Experience Life. Visit the Recurring Services section of your my.lifetime.life account for pricing and cancellation information, as applicable.
- Public Improvement Fees. Life Time may assess additional Fees on services (including memberships or other subscriptions), amenities, products, and other sales and service transactions pursuant to applicable law related to certain government and/or municipal obligations, including for certain public improvements, based on the geographic area of a Life Time Center for (“Public Improvement Fees”). The current Public Improvement Fees will be posted pursuant to the applicable law governing such Public Improvement Fees.
- Life Time Fee Schedule
- Your continued membership with Life Time constitutes your agreement to pay Life Time's fees, including specifically its fees for late and or invalid payments.
- Late or Non-Payment(s) - You may be charged fees related to late or non-payment(s) if for any reason we do not receive payment for our goods or services by the due date or you pay less than the full amount owed for our goods and services.
- Late Fee. YOU WILL BE CHARGED A $10 LATE FEE ($5 IN MARYLAND) ON ANY PAYMENT AMOUNT (E.G., MONTHLY DUES, FEES OR OTHER CHARGES) ASSESSED IN ANY SINGLE MONTH THAT HAVE NOT BEEN PAID IN FULL WITH RESPECT TO YOUR MONTHLY DUES PAYMENT DUE ON THE 1st OF EACH MONTH (WHICH WE COLLECT BY EFT WITHIN THE FIRST FIVE DAYS OF THE MONTH), WE WILL CHARGE A $10 LATE FEE ($5 IN MD) ON THE 20TH OF EACH MONTH IF WE DO NOT RECEIVE THAT MONTH'S DUES FROM YOUR MONTHLY PAYMENT METHOD ACCOUNT BEFORE THE 20TH OF THE MONTH. WE CHARGE SUCH MONTHLY LATE FEES FOR UP TO TWO (2) MONTHS WHILE YOUR MEMBERSHIP REMAINS IN EFFECT, AFTER WHICH YOUR MEMBERSHIP WILL BE TERMINATED FOR NON-PAYMENT.
- Late Fees Are Not Considered Interest or Penalties. We do not anticipate that you will fail to pay your monthly dues, fees and other charges on a timely basis, and we do not extend credit to members or other customers. We sell goods and services, and expect payment for those goods and services before or when we deliver or perform them, including payment on the first day of any monthly service period or on any other date on which payments are due. Any fees or other charges due to late payment or non-payment are liquidated damages intended to be a reasonable advance estimate of our costs resulting from late payments and non-payments. These costs are difficult to calculate or to predict when we set such fees or other charges, including our current $10 late fee ($5 in Maryland), because we cannot know in advance (1) whether you will pay for our goods or services on a timely basis, if ever; (2) when you will actually pay if you do pay late; and (3) what costs we will incur because of your late payment or non-payment.
- Invalid Payments. We accept various means of payment for our goods and services, including payment by check for certain goods and services. WITH RESPECT TO PAYMENT BY CHECK, IF A CHECK IS DISHONORED FOR INSUFFICIENT FUNDS OR ANY OTHER REASON, YOU WILL BE CHARGED A $20 FEE FOR SUBMISSION OF AN INVALID PAYMENT INSTRUMENT as provided in the Fee Schedule. IF YOU ARE A MEMBER, WE WILL ADD THE AMOUNT OF THE DISHONORED CHECK PLUS THE $20 FEE TO YOUR MEMBERSHIP ACCOUNT BALANCE, WHICH AMOUNT WE WILL COLLECT FROM YOUR MONTHLY PAYMENT METHOD ACCOUNT.
- Beach Club Access Fee. Certain Centers may charge a fee, whether as part of Base Dues, Service-Related Fees or separate fees, for a Member or Guest access to the outdoor pool or aquatic area (“Beach Club Access”). Such Beach Club Access Fee may be listed in our Fee Schedule or in separate agreements for the purchase of such Beach Club Access and will be required at participating Centers for all general access memberships created as of April 12, 2023, for all on-hold memberships reactivated to general access memberships on or after May 9, 2023, and for all Guests in order for Members and/or Guests to access each participating Center’s Beach Club. Such Beach Club Access may be subject to separate agreements with Life Time. The services, products, amenities and spaces (such as the cabanas) of each participating Center’s Beach Club may vary, may be restricted and may be subject to additional fees. Life Time reserves the right to limit Guest Beach Club Access to non-peak, family or open hours, or restrict Guest Beach Club Access entirely, in their sole discretion.
- Promotion-Related Fees. Life Time may offer promotions or discounts related to Life Time memberships from time to time. Promotion terms will be provided in the promotion materials or at registration. Promotion terms may be updated by Life Time to the extent permitted by law. Promotions are limited to one (1) per membership and cannot be combined with any other offers, promotions or discounts or applied in conjunction with any other membership type with reduced, promotional, or other non-standard dues rates (ex. 26 and Under Club Only and 65 and Over Club Only). Life Time may void a member’s promotion terms, including but not limited to, if membership is involuntarily termed, not maintained in good standing, if the membership does not retain its club access status or if there is a change to the membership. A promotional joining fee deposit is non-refundable to the fullest extent permitted by law.
- Right to Implement or Change Fees. We reserve the right to implement or change fees or other charges at any time, unless otherwise required by law. We may provide any notice required by law by regular mail or by email to the address(es) associated with the membership.
- ClubTab. We offer a service called ClubTab in which authorized adult and youth members on a membership may purchase products and services using a credit card account placed on file with Life Time. Once an adult member designates a credit card account ("ClubTab Account") any adult and additional member(s) (12 years of age or older) authorized to use that account for purchases may purchase items by presenting their membership card or telephone number at any Life Time point of sale. Individual purchases are posted to the ClubTab Account as they occur, separate from monthly membership dues. To start or stop ClubTab, or change your ClubTab Account or authorized members, please visit the Front Desk or my.lifetime.life.
- Membership Changes and Information. Subject to applicable restrictions, the Primary Member and other authorized Additional Members may make changes to or obtain information about the membership after you have joined Life Time, such as changing your Monthly Payment Method or ClubTab Account, adding or removing members, or upgrading or downgrading club access. We may charge a membership change fee to make changes to your membership as disclosed in our Fee Schedule - including changes such as access upgrades and member add-ons or downgrades. We may collect service or separate fees on or about the date you make the membership change, or on the next scheduled draft from the designated bank account or credit or debit card on file for your membership. Fees are subject to change by Life Time at any time. To make a change to or obtain information about your membership, please visit the Front Desk at your club. Without valid legal process, members or guests may not obtain other private, confidential, privileged and/or proprietary internal business information, including but not limited to incident reports, video surveillance footage, or membership-related photographs. Please direct any subpoena or other legal process requesting such information to the Life Time legal department. We reserve the right to disclose such information in our sole discretion to aid the law enforcement process or as otherwise required or permitted by law.
- Option to Change, Convert or Resume a Membership. Without any obligation, and in its sole discretion, Life Time may afford you the option to change, convert, or resume any membership relationship you have, or may have had, with Life Time, subject to your continued acceptance of the terms and conditions in this Agreement or to the acceptance of new terms and conditions presented to you in a subsequent agreement or agreements, in addition to your agreement to the then-applicable Club Policies.
- Use of Third Party Products. To the extent that I utilize any third-party products and services in connection with the purchase of, including but not limited to, a membership, services and/or products, I agree to comply with all applicable terms or conditions of any agreement for such third party products and services. I understand and agree Life Time is not responsible for my use of or access to any third-party products or services.
Membership Suspension or Termination. We permit you to hold, suspend or terminate your membership under certain circumstances, upon advanced notice or as allowed by each state’s health club laws, as applicable.
- Placing Your Access Membership On-Hold with Life Time Digital.* Members may put their club access membership on hold once per calendar year for up to 4 months by converting their club access membership (which includes a Digital Membership) to exclusively a Digital Membership. In addition, members must also maintain a club-access membership for at least 6 consecutive months to be eligible to put their membership on hold. A Digital Membership allows a member to retain access to my.lifetime.life and all Digital Membership benefits while club access is paused. A $15 recurring monthly charge (plus applicable taxes and surcharge fees) will be assessed to maintain a member’s Digital Membership during the period the member put their club access on hold. Please contact your club for further details.
*Life Time reserves the right to charge a one-time service fee when making the change to a membership status or club access. Upon activation of center access, payment of the membership’s dues rate (at the time of access deactivation) for the remainder of the month in which club access is activated, plus any increases in dues, fees or costs associated with the membership that occurred during the access hold period will be due. To deactivate club access and downgrade to the Digital Membership, 30-day advanced notice is required. - Membership Freeze. Life Time will freeze the portion of your membership affected by a medical or military situation for up to 90 days. After the freeze period, your membership or the portion of your membership that has been affected will automatically reactivate. A statement from the treating physician or orders from a military service branch may be required.
- Membership Termination: Because we do not use long-term membership contracts, you may terminate your membership for any reason upon giving advanced notice to Life Time as provided in your General Terms Agreement or, if exclusively a digital member, as provided in your Digital Membership Terms.
- Termination for Death or Disability. You may terminate your membership if you become totally or permanently disabled or you may suspend your membership if you become partially disabled by giving notice to Life Time as described in your General Terms Agreement or Digital Membership Terms, as applicable. If you die, your estate may terminate the contract by giving notice as described in the General Terms Agreement or Digital Membership Terms, as applicable.
- FOR CONNECTICUT MEMBERS ONLY:
Buyer's Right to Cancel
If you wish to cancel this contract, you may cancel by sending a written notice stating that you do not wish to be bound by this contract. The notice must be delivered or mailed before midnight of the third business day after you sign this contract. The notice must be delivered or mailed to:
Life Time, 130 Tresser Blvd., Stamford, CT 06901
AccountServices@lifetime.lifeYou may also cancel this contract if:
(1) You relocate your residence further than twenty-five miles from any health club operated by the seller or from any other substantially similar health club which would accept the obligation of the seller;
(2) You die; or
(3) The health club ceases operation at the location where you entered into this contract or the location closest to your primary residence.
If you become disabled, you shall have the option of:
(1) Being relieved of liability for payment on that portion of the contract term for which you are disabled; or
(2) Extending the duration of the original contract at no cost to you for a period equal to the duration of the disability.
You must send a written notice of disability, which may be sent to the health club in an electronic form. You may be required to prove such disability by submitting documentation from a licensed physician, a licensed advanced practice registered nurse or another credentialed medical provider. If you cancel, the health club may keep or collect an amount equal to the fair market value of the services or use of facilities you have already received.
- Membership Change Requests. Changes to your membership are accepted as shown below with advanced notice per your General Terms Agreement or Digital Membership Terms, as applicable. To make an email request, please contact Account Services at AccountServices@lifetime.life. We will respond to your inquiry with the required next steps to finalize your request.
Membership Change | In-Club | By Email | Online (my.lifetime.life or the Life Time member app) |
---|---|---|---|
Place my Club Access On Hold | Make Change In-Club | Make Change By Email | Make change online or in app |
Reactivate Club Access (from On-Hold) | Make Change In-Club | Make Change By Email | Make change online or in app |
Signature Membership | Upgrade to aMake Change In-Club | Make Change By Email | Make change online or in app |
* | Dues Payment Method UpdateMake Change In-Club | Cannot Make Change By Email | Make change online or in app |
** | Medical/Military FreezeMake Change In-Club | Make Change By Email | Cannot Make change online or in app |
Cancellation | Make Change In-Club | Make Change By Email | Make change online or in app |
Add Member(s) | Make Change In-Club | Make Change By Email | Make change online or in app |
Inactivate Member(s) | Make Change In-Club | Make Change By Email | Cannot Make change online or in app |
Add or Remove Club Access | Make Change In-Club | Make Change By Email | Cannot Make change online or in app |
*You may update your Dues Payment Method through the Life Time Digital app. To do so, please visit the My Profile section of the app, select My Account and select Payment Options in the Billing and Purchase History section.
**Physician’s note or military orders required
- Membership Suspension or Termination by Life Time. We reserve the right to suspend or terminate your membership, or any member on your membership, at any time, for any reason and without notice for a failure to comply with these or any of our other rules, regulations, procedures or policies, including those applying to guest passes and the use of secondary access entry points to any Center (which may be amended as necessary), Team Member directions, or for conduct we determine to be improper, inappropriate or contrary to our best interests or the best interest of our members, as determined by us in our sole discretion.
- my.lifetime.life. We welcome members (including non-access members, such as on hold members) to use our online resources, including but not limited to my.lifetime.life. Use of my.lifetime.life is subject to the my.lifetime.life use agreement and our online community standards or guidelines. If you violate such agreements, standards or guidelines, your membership and/or my.lifetime.life access may be suspended or terminated. Establishment of a my.lifetime.life account in order to access Account, Reservation and other member-specific information requires an active membership and is available for members age 13 and older.
PRIVACY. Life Time’s privacy policies may be found on our website and app or via the following links:
https://swim.lifetime.life/policy/privacy-policy.html
https://swim.lifetime.life/policy/state-specific-privacy-notice.html
Refunds, Returns, and Exchanges
- Merchandise. Merchandise in like new condition with original packaging and tags may be exchanged or returned for a full refund up to 30 days from the original date of purchase. Proof of purchase is required. Merchandise may be returned at any center, but it must be returned to the same area of the center as the original purchase location (e.g., LifeSpa purchases must be returned to the LifeSpa). Online purchases may be subject to different refund policies.
- Services or Programs. Services or programs may be cancelled at the location where the service or program is or was to be provided, subject to any specific terms and conditions in contracts applicable to the service or program.
- Membership. A primary or authorized partner member may terminate the membership (or any member, age 18 or older, may remove or terminate themselves from a membership) for any reason upon advanced notice to Life Time as provided in our membership contract with you.
- Termination within First 7 Days of Membership. Upon notice of termination, you may terminate your membership within 7 days of its activation (or a certain number of days as allowed by law) or prior to the opening of your center. If we receive your notice within 7 days of activation of your membership (or a certain number of days as allowed by law) or prior to the opening of your center, we will refund your paid Joining Fees and Membership Dues. Except as provided herein, we will not refund any products or services purchased by or provided as part of a membership package to you or any other member on your membership. Abuse of the 7-day money-back guarantee is not permitted.
- Termination after First 7 Days of Membership. To terminate a membership, you must provide advance notice to Life Time in accordance with your General Terms Agreement or Digital Membership Terms, as applicable. You may provide notice of termination in person at the center; by mail to your Life Time center; online; or as otherwise permitted by Life Time or the State Law Provisions of your General Terms Agreement or Digital Membership Terms, as applicable. If you do not provide timely advanced notice, you must continue to pay monthly membership dues and will continue to have center or digital access, as applicable.
- Termination within First 7 Days of Membership. Upon notice of termination, you may terminate your membership within 7 days of its activation (or a certain number of days as allowed by law) or prior to the opening of your center. If we receive your notice within 7 days of activation of your membership (or a certain number of days as allowed by law) or prior to the opening of your center, we will refund your paid Joining Fees and Membership Dues. Except as provided herein, we will not refund any products or services purchased by or provided as part of a membership package to you or any other member on your membership. Abuse of the 7-day money-back guarantee is not permitted.
- School Break and Summer Camps — Payment Policy
- Registrants may choose to either pay via scheduled payments or pay in full at the time of registration.
- Scheduled payments are available for all camps regardless of duration of camp. Individual days AND Full weeks qualify.
- A deposit will not be collected as part of scheduled payments.
- Scheduled payments will be drafted 15 days prior to the Monday of each camp week.
- The full amount for the corresponding week will be collected in a singular payment.
- In order to select the "Pay Later" payment option, you must register at least 15 days prior to the week of camp.
- When a member registers for multiple weeks of camp at the same time in the same transaction: if any of those weeks are eligible for scheduled payments, the member must elect to either pay in full for all weeks or by scheduled payments for all weeks. They cannot choose both.
- School Break and Summer Camps — Cancellation/Refund Policy and Camps Payment Policy
- You may cancel your kids program(s) that is/are on Scheduled Payments by providing a written notice of cancellation:
- In person to the Kids Program Manager, Concierge Manager, or at the activity center at your club,
- By mail to the address of the Primary Center designated on the General Terms Agreement your membership is under
- By mail to: Life Time, Attn. Kids Manager, 2902 Corporate Place, Chanhassen, MN 55346
- By email to: LifeTimeKids@lt.life.
- You may cancel your kids program(s) that is/are on Scheduled Payments by providing a written notice of cancellation:
- Program Closures or Cancellations.
- If a camp or program is not able to operate due to directives provided by local, state, or the Federal Government families will receive a full refund for all camp fees paid returned back in the original form of payment.
- Summer Camp Scheduled Payment Plan Guidelines
- Failure to meet payment due date will cancel your registration and advance another camper from the waiting list.
- Cancellations received 21 days or more before the day of camp will receive a full refund.
- Cancellations received by Life Time less than 21 days prior to the day of the camp will forfeit any paid camp fees.
- Paid In Full Guidelines
- Cancellations received 21 days or more before the day of camp will receive a full refund.
- Cancellations received by Life Time less than 21 days prior to the day of the camp will forfeit any paid camp fees.
- Initial Cancellation Period and Refunds for Kid’s Program(s) on Recurring Payments. I may cancel my Kid’s Program(s) that is/are on Recurring Payments for any reason within three (3) business days of Life Time’s performance of my first such scheduled Kid’s Program(s) (“Initial Cancellation Period”). I may cancel by providing written notice of cancellation in person to the Kid’s Program manager, Concierge Manager, or at the activity center at my club, by mail to the address of the Primary Center designated on the General Terms Agreement my membership is under, by mail to Life Time, Attn. Kid’s Manager, 2902 Corporate Place, Chanhassen, MN 55346 or by email to LifeTimeKids@lt.life. If I cancel during the Initial Cancellation Period, I will receive a refund of any payments I have made for such Kid’s Program(s) under this Agreement, and such refund will be processed within thirty (30) days (or such shorter period as may be required by law).
- Cancellation and Refund Policy for Kid’s Program(s) on Recurring Payments After Initial Cancellation Period. I may cancel my Kid’s Program(s) that is/are on Recurring Payments after the Initial Cancellation Period by providing thirty (30) days advance written notice through any Notice Method listed above. Cancellation will be effective 30 days following the date of notice (e.g., written notice received by Life Time on January 15 will terminate my Kid’s Program(s) on Recurring Payments effective February 14). Any amounts I have paid will be pro-rated to the effective cancellation date.
- Kid’s Program(s) on Scheduled Payments. I may cancel my Kid’s Program(s) that is/are on Scheduled Payments by providing a written cancellation notice through any Notice Method listed above that is received by Life Time at least fifteen (15) days prior to the first day of the applicable Kid’s Program(s), and in such event I will receive a full refund for the amount paid for such Kid’s Program(s). I understand and agree that if a written cancellation notice is received by Life Time less than fifteen (15) days prior to the first day of such Kid’s Program(s), I will forfeit all amounts paid for such Kid’s Program(s) and I will be responsible for all such Kid’s Program(s) payments/fees. I also understand that failure to make a payment on any due date will cancel my participant’s registration and I will forfeit all amounts paid before such cancellation.
- Kid’s Program(s) Paid in Full (non-Event). I may cancel paid in full Kid’s Program(s) by providing a written cancellation notice through any Notice Method listed above that is received by Life Time at least fifteen (15) days prior to the first day of the applicable Kid’s Program(s), and in such event I will receive a full refund for the amount paid for such Kid’s Program(s). I understand and agree that if a written cancellation notice is received by Life Time less than fifteen (15) days prior to the first day of such Kid’s Programs(s), I will forfeit all amounts paid for such Kid’s Program(s) and I will be responsible for all such Kid’s Program(s) payments/fees.
- Single Day Paid Kid’s Program Event. I may cancel single day paid Kid’s Program event(s) by providing a written cancellation notice through any Notice Method listed above that is received by Life Time at least two (2) days prior to the date of the applicable single day Kid’s Program event(s), and in such case I will receive a full refund for the amount paid for such single day Kid’s Program event(s). I understand and agree that if such written cancellation notice is received by Life Time less than two (2) days prior to the date of the applicable single day Kid’s Program event(s), I will forfeit all amounts paid for such event(s). I understand that failure to make a payment on any due date will cancel my participant’s registration.
- Kid’s Program(s) Included in Club Membership. If I cancel my registration for a Kid’s Program included in my club membership by a method other than any Notice Method listed above or if I provide my cancellation notice to Life Time less than two (2) days prior to the date of such Kid’s Program, I understand that I may be restricted from registering for the next available event.
- Birthday Party. The amount paid at the time of registration is non-refundable.
- Cancellation by Me for Cause: I may cancel the Kid’s Program(s) by providing written cancellation notice, through any Notice Method listed above, due to the Minor Participant’s disability, death and/or relocation. Any amounts I have paid will be pro-rated to the effective cancellation date. Life Time may require that the disability be confirmed by submission of a physical examination by a doctor agreeable to you and Life Time. If Minor Participant cannot attend a Kid’s Program due to an unforeseen medical condition, or government order requiring the Minor Participant be quarantined, I will provide Life Time with as much advance written notice as possible through any Notice Method listed above, along with a doctor’s note confirming the Minor Participant’s unforeseen medical disability (if applicable). Provided Life Time receives such notice, and provided I request a refund from Life Time in such notice, Life Time will issue a prorated refund or credit, at its sole discretion, within 30 days (or such shorter period as may be required by law) of Life Time’s receipt of such notice.
- Cancellation by Life Time for Non-Payment. Without limiting my payment obligations hereunder, or Life Time’s remedies for my failed payment, I understand and agree that if my payment(s) for Kid’s Program(s) is/are not received by the applicable due date, it will result in the cancellation of my registration for the Kid’s Program(s) and the advancement of the next minor participant on the waiting list for such Kid’s Program(s).
- Cancellation by Life Time for Any Reason. Life Time reserves the right to cancel Kid’s Programs at any time for any reason including low enrollment, bad weather, unforeseen circumstances, directives from local, state or federal authorities, governmental orders or for any other reason. If a Kid’s Program is cancelled by Life Time, Minor Participant will not be considered as having used it. A refund or makeup session will be granted at Life Time’s sole discretion. Life Time will issue any such refund for the dollar value of the missed session(s), within 30 days (or such shorter period as may be required by law).
- Missed Kid’s Program. Subject to the Cancellation and Refund policies above, if a Minor Participant cannot attend any Kid’s Program(s), I understand and agree Minor Participant will be considered as having used such Kid’s Program(s), and will not be entitled to participate in similar or the same Kid’s Program(s) on a later date as a makeup session or be given a refund.
- National Holidays. Kid’s Program classes will not be offered on days declared to be national holidays. Nor, will Kid’s Program classes be offered the weeks of the 4th of July, Thanksgiving, Christmas and New Year’s.
- Athletic Events. We do not refund prepaid entry fees for athletic events, including but not limited to triathlons and runs.
- Fitness Programs, Group (Non-Camp) Activities, and Individual Activities. You may cancel fitness programs (e.g., personal training, nutrition coaching, Pilates, small group programs), group classes (e.g., swimming and youth fitness classes), and private or individual classes (e.g., private tennis or swim lessons) by hand delivering or sending written cancellation notice to the center where the services were to be provided and by contacting your individual trainer, instructor or coach or as per any other method outlined in your fitness agreement. We will refund all amounts paid if we receive your written cancellation notice within three (3) business days of the date you purchased the program or classes or at any time before your first session has been serviced, whichever is later. If we receive your cancellation notice after your first session has been serviced, we will not refund any amount you have already paid, but we will service your paid sessions on the schedule then in effect. Unused sessions do not expire for one-on-one personal training or personal classes. We will not refund any amount for a scheduled session that you fail to attend or fail to reschedule or postpone (by contacting your designated trainer, instructor or coach) at least 24 hours in advance. We will provide a refund or credit for programs or classes that we cancel if we cannot find a suitable alternative for the registrant. If you do not attend a scheduled group class, you will be considered as having used it. If a group class is cancelled by Life Time, you will not be considered as having used it.
- Spa Services. If you are unsatisfied with a spa service because we did not provide it as requested, we will attempt to resolve the issue with the same or a different Life Time Team Member at no additional charge. If you are unsatisfied with a spa service even though we performed or provided it as requested, we will attempt to resolve the issue, but you will be charged for the additional work. If the issue cannot be resolved, we will refund the cost of the service. We will not pay for you to go elsewhere to resolve the issue.
Refund Methods
Unless otherwise required by law, we will issue refunds only to the payor as follows:
- Credit/Debit Card. Payments made via credit/debit card will be refunded to the same account used at the time of purchase.
- Cash or Check. Payments made via cash, check, or bank withdrawal will be refunded by means of check. Refunds for payments by check will be processed within 10 days.
- EFT from Bank Account. Payments made via electronic fund transfer from a bank account (EFT or ACH) may be refunded by means of a credit to the payor's original bank account. Refunds will be processed within 10 days.
- Gift Card. Payments made via gift card will be refunded to a Life Time gift card.
Guests and Guest Policies
We invite guests to use our centers, whether with a member or as walk-in visitors to the center via a One Day membership.
Guests extended a Member Guest Pass by a member:
We may restrict overall or individual guest passes or guest use of the center at any time at our sole discretion, including limiting guest use to non-peak, family or open hours; restricting guest use of certain amenities, center or premise areas, or limiting participation to certain scheduled or special programs. Guest hours vary by location. All adult guests age 18+ must complete and sign an Electronic Guest Register, which includes a WAIVER OF LIABILITY, ASSUMPTION OF RISK, INDEMNIFICATION AGREEMENT, AND ARBITRATION AGREEMENT WITH A CLASS ACTION WAIVER and present a valid driver's license or government-issued identification card, which we use to verify guest information, track guest usage, and market or solicit as permitted by you and/or the law. Minor guests must have their parent or legal guardian sign the Parent/Legal Guardian Permission Agreement linked above and below or accessed in the Center prior to visiting the Center. Members must ensure guests utilizing a secondary entrance must check in at the front desk, sign or provide all executed forms and show proper identification to access the Center.
Guest Hours (when extended a Member Guest Pass):
Hours may vary by season, club and sponsoring member’s membership type.
Guest Fees
When not extended a Member Guest Pass, a One Day membership must be purchased for ages 14 and older. Junior guests ages 13 and younger are complimentary with a One Day membership purchase.
Guest Policies
- As part of your membership benefits, you receive complimentary guest passes each month. Guest passes are loaded into your my.lifetime.life account and are visible in the Life Time App. Please visit the Front Desk if you have questions regarding the guest passes available to you.
- A guest pass can be used by an individual, couple, or family at the same residence. (If you are not extending a member guest pass, a One Day membership must be purchased for ages 14 and older.)
- An additional fee may be required for guest access to the outdoor pool, racquet courts, signature small group training or other amenities. Please contact your local club to inquire whether a pool fee or other amenity fees for guests are required.
- A member may extend a guest pass to the same individual no more than once every sixty days. More than one visit every sixty days by the same individual requires purchase of a One Day membership.
- A member who is at least 18 years of age may extend a guest pass privilege to another member who holds a lower access price however, members may not use their own guest passes to access a center with a higher-level access price.
- Unused guest passes may not be accrued or otherwise carried forward to subsequent months or years.
- Guest passes may be limited to non-peak usage and be restricted at Life Time's sole discretion.
Club Use for Guests 11 Years of Age and Younger
- If not accompanied by their parent or legal guardian, the online Parental Agreement must be completed by the minor guest’s parent/legal guardian prior to club entry. The accompanying member, adult guest, or parent/legal guardian must remain on-site and sign the electronic guest register, even if not using the facility.
- The accompanying member, adult guest, or the minor guest's parent/legal guardian must accompany members and guests under age 12 at all times (unless the child is placed into the Child Center by the parent/legal guardian who also must remain on-site).
- Use of the Child Center by guests accompanied by someone other than their parent/legal guardian is subject to applicable law.
- Guests under age 12 may use the:
- Child Center, subject to the Child Center policies below, including but not limited to the requirement that the child’s parent or legal guardian checks the child into the Child Center and remains on-site at all times.
- Indoor and outdoor aquatics areas, subject to any restrictions on center or premise area access, including without limitation access to a center’s outdoor pool or aquatic area, and further subject to the Aquatic policies below, including, but not limited to, the requirement that all children remain under the direct and active supervision of their parent, guardian, or sponsoring member while using this area.
- Racquetball and gymnasiums (during designated open/Family Hours, subject to policies concerning gym and racquet sport usage.
- Child Center, subject to the Child Center policies below, including but not limited to the requirement that the child’s parent or legal guardian checks the child into the Child Center and remains on-site at all times.
- Adult members who wish to bring another member's child(ren) under age 12 must ensure the child is on an active membership and need not use a guest pass or pay the guest fee(s).
Club Use for Guests 12 Years of Age or Older
- If a guest is between age 12 and 17 and not accompanied by their parent or legal guardian, the online Parental Agreement must be completed by the minor guest’s parent/legal guardian prior to club entry. The accompanying member, adult guest, or parent/legal guardian must remain on-site and sign the electronic guest register, even if not using the facility.
- The accompanying member, adult guest, or the minor guest's parent or legal guardian must be present at check-in and remain on-site at all times unless the guest is 18 years or older.
- Guests age 12 or older may use the:
- Cardio and resistance training area of the workout floor, Group Fitness classes, racquetball and squash courts, LifeSpa, LifeCafe, rock climbing wall, gymnasium, and indoor and outdoor aquatics areas during scheduled programming or open hours, provided such use and access is subject to any restrictions on access to area(s) of the center or premises. Schedules vary by location.
- Cardio and resistance training area of the workout floor, Group Fitness classes, racquetball and squash courts, LifeSpa, LifeCafe, rock climbing wall, gymnasium, and indoor and outdoor aquatics areas during scheduled programming or open hours, provided such use and access is subject to any restrictions on access to area(s) of the center or premises. Schedules vary by location.
Departmental Policies
Aquatics
We have adopted policies for our indoor and outdoor aquatics areas ("pool" or "aquatics" area) for your safety and enjoyment. These policies supplement any posted rules and regulations. You must follow all policies, rules, regulations and directives at all times, whether they are written, posted, or orally delivered by a lifeguard, attendant or other Life Time Team Member. Failure to do so may result in your removal from the pool area or suspension or termination of guest passes or membership. Certain centers may charge a fee, whether as part of Base Dues, Service-Related Fees or separate fees, for member access to the outdoor pool or aquatic area (“Beach Club Access Fee”). Such Beach Club Access Fee may be listed in our Fee Schedule or in separate agreements for the purchase of such outdoor pool or aquatic area access and will be required at participating centers for all new memberships created as of April 12, 2023, for all on-hold memberships reactivated to general access memberships on or after May 9, 2023 and for Guest access, in order for Members and Guests to access each participating Center’s Beach Club. Such Beach Club Access may be subject to separate agreements with Life Time. The services, products, amenities and spaces (such as the cabanas) of each participating Center’s Beach Club may vary, may be restricted and may be subject to additional fees. Life Time reserves the right to limit Guest Beach Club Access to non-peak, family or open hours, or restrict Guest Beach Club Access entirely, in their sole discretion.
General Requirements
- No more than three (3) children under the age of twelve may be under the supervision of one adult while using the aquatics area.
- During Family Swim Hours, children under age 12 are allowed in the pool area when accompanied by a parent, legal guardian or sponsoring member. Please note, a parent, guardian or sponsoring member must be present at the same body of water the children are in at all times. If a child cannot swim 25 meters continuously, an adult must be actively watching within 10 feet at all times.
- An adult must accompany children ages 12-15 when lifeguards are not on duty.
- In Minnesota, children ages 12-17 may swim only when a lifeguard is on duty.
- In Pennsylvania, an adult must accompany children under the age of 16 when lifeguards are not on duty.
- In New Jersey, children under 12 may only swim during Open or Family Swim hours and children 12-15 may only swim when a lifeguard is on duty.
- Children must be at least three months old to be in the pools.
- Children three months to three years of age must wear tight fitting rubber or plastic pants.
- Adults should not swim alone.
- Breath holding games or long underwater swims are not allowed.
- A full body soap and water shower is required prior to pool entry. All oils and lotions must be showered off.
- Proper swim attire is required in the pools and/or whirlpools.
- A t-shirt and shorts (or cover-up) and shoes must be worn when exiting the locker room and/or aquatics area to go to other areas of the club.
- Running, wrestling, or other rough play is not allowed.
- Inappropriate language or behavior is not allowed.
- Lifeguards and all Aquatics Team Members must be obeyed at all times. Failure to comply with pool rules, whether written or verbal, may result in removal from the aquatic area and/or suspension or revocation of membership.
- If lightning is spotted or thunder is heard nearby, the outdoor aquatics areas will be closed. All members will be asked to clear the outdoor pool deck until the lightning or thunder has left the immediate area.
- Strollers and chairs must be kept four (4) feet from the pool area to ensure adequate visual and physical clearance for lifeguards.
- Personal flotation devices are allowed as long as they are not inflatable and they attach securely to the body. Life jackets are provided by the Aquatics Team Members on a first– come, first-serve basis. Please return the life jackets once you are finished using them.
- Bistro food and drink purchases are allowed in the designated outdoor eating area only. No outside food, drink or coolers are allowed at any time, except for clear bottled water. Food and drink is not allowed on the indoor pool deck, except for clear bottled water.
- Glass containers are prohibited in and around the Aquatics Center.
- Swim breaks will be held outside every two hours on the even hour during Family Hours. They may be held more frequently if determined necessary. The length of the adult swim break is 10 minutes. This provides an opportunity for members and lifeguards to use restrooms, apply sun screen, and rehydrate.
- Small pool toys from home are allowed to be used as long as they are used appropriately.
Slide Rules:
- Slide Riders must be a minimum of 42 inches tall and able to swim quickly, confidently and unaided to the exit ladder or under the slide drop off area rope. Slide Riders do not need to pass a swim test unless noted below.
- In California, Canada, Kansas & New Jersey riders must be a minimum of 48 inches tall.
- In Ohio, riders must be 54 inches tall or pass a swim test if between 42 and 54 inches in order to use slides.
- Slide users must wait for the lifeguard to provide a "GO" signal before riding. Only one user may be on the slide at a time.
- Users must ride on their back or bottom, feet first, and keep arms and legs inside the slide at all times.
- For safety reasons, standing, stopping, turning, rotating, kneeling, and head-first riding is not allowed.
- Slide users must move quickly to the nearest ladder or under the slide drop area rope upon exiting the slide.
- Posted slide rules and lifeguard instructions must be obeyed at all times.
Lap Pool, Whirlpools, and Cold Plunge Pool:
- The lap pools, whirlpools, and cold plunge pools are for ages 12 and older.
- Please offer to share a lane with a waiting member when the pool is busy.
Please consult the posted rules at your club in addition to the online listing of rules. Posted rules and lifeguard instructions must be obeyed at all times.